I Have Been Scammed

Step-by-step actions to take if you are a scam victim in Malaysia

1 Call NSRC Immediately

Call 997 within 24 hours. The National Scam Response Centre coordinates with banks to freeze scammer accounts and recover funds. The sooner you call, the higher the chance of recovery.

National Scam Response Centre (NSRC)
997

2 Lodge a Police Report

Visit your nearest police station in person to lodge a report. Bring all evidence: screenshots, transaction receipts, phone numbers, chat logs, and bank statements.

PDRM (Royal Malaysia Police)
Find Nearest Station 999 03-2266 2222

3 Report to Your Bank

Contact your bank immediately to report the fraudulent transaction and request a freeze or dispute.

Maybank
Report Scam Disputed Transaction 03-5891 4744 [email protected]
CIMB
Reporting Instructions 03-6204 7788
Public Bank
Report Fraud/Scam 03-2177 3555 [email protected]
RHB
03-9206 8118 [email protected]
Hong Leong Bank
Report Scam/Fraud 03-7626 8899
AmBank
Protect Yourself 03-2178 3188
Bank Islam
SecNotice 03-2690 0900 [email protected]
Bank Rakyat
Customer Service 1-300-80-2273 [email protected]
BSN
Call Us 03-2613 1900 [email protected]
Affin Bank
Security Awareness 03-8230 2222
OCBC Malaysia
Help & Support 03-8317 5000 [email protected]
UOB Malaysia
Scam Awareness 03-2612 8100
HSBC Malaysia
Contact 03-8800 7420 [email protected]
Standard Chartered Malaysia
Report Fraud 03-7849 6888

4 Report to Your E-Wallet Provider

If the scam involved an e-wallet transaction, report it to the provider immediately.

Touch 'n Go eWallet
Unauthorised Transaction Report Report Phishing
Boost
Web Form 03-8658 3000 03-8658 3033 [email protected]
ShopeePay
Report Form
GrabPay
Unrecognised Charge
RYT / YTL Bank
Submit Ticket
BigPay
Transaction Help 1300-13-3388

5 Report Scam Calls/SMS to Your Telco

If the scam came via phone call or SMS, report it to your mobile operator.

Maxis
Beware of Scams
CelcomDigi
Lapor Kes Scam 019-601 1111 016-221 1800
U Mobile
Important Notice [email protected]
Yes
[email protected]
Tune Talk
Help Centre
ONEXOX
Hubungi Kami 1300-888-010

6 File Regulatory Complaints

If your bank or provider is not responding adequately, escalate to regulators.

MCMC (Malaysian Communications and Multimedia Commission)
Make a Complaint aduan.mcmc.gov.my 1800-188-030 [email protected]
Bank Negara Malaysia (BNM)
Lodge Complaint
Tribunal Tuntutan Pengguna Malaysia (TTPM)
ttpm.kpdn.gov.my 1-800-88-9811

Help Protect Others

Report the scammer on PenipuMY to warn others and help prevent future victims.

Report on PenipuMY Create Free Account